Customer database and CRM

StasiukFlow turns a regular customer database into a complete tool for working with returning customers and generating repeat business.

Each customer profile stores all essential information: first and last name, phone number, email, vehicles, registration numbers and VINs, visit history, completed work, repair work orders, and the date of the last visit. You can link several vehicles to one customer — convenient for individuals, businesses, and fleets alike.

The database lets you quickly find customers and create separate groups: for example, customers with seasonal tyre storage, owners of specific vehicles, regular customers, businesses, or people who have not visited the workshop for a long time.

You can use the database to run SMS and Telegram campaigns. For example, before tyre change season starts, select relevant customers and send a personalized discount offer:

“Tyre change season is starting. Enjoy a 10% discount. Choose a convenient time and book online.”

You can add a personal link to the message. The customer follows it, sees information about the workshop, and can immediately choose an available appointment time.

You can create your own message templates for seasonal tyre changes, oil changes, air conditioning servicing, scheduled maintenance, special offers, and other services.

In the future, the system may automatically identify who needs a reminder and when: a customer has not visited for a long time, scheduled maintenance is approaching, an oil change is due, tyre season is starting, or the vehicle has previously received a particular service.

You can also track campaign results: how many messages were sent, how many customers followed the link and booked a service, and how many orders a particular campaign generated.

The StasiukFlow customer database is more than a list of phone numbers. It is one connected workflow: customer → vehicle → service history → personalized offer → SMS/Telegram → online booking → new repair work order.